It seems like outsourcing phone support to overseas call centers is a race to the bottom: if you answer calls onshore, your higher costs inhibit your ability to

It seems like outsourcing phone support to overseas call centers is a race to the bottom: if you answer calls onshore, your higher costs inhibit your ability to compete on price, so eventually every company (at least, those that offer any nominal "phone support" to begin with) is forced to capitulate (outsource phone support overseas).