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> If I could do it on the website, I wouldn't be calling you. You might not. Most of my relatives over 40 will though. At my company it is incredibly common fo
by throwawaysleep 4y ago
> If I could do it on the website, I wouldn't be calling you.
You might not. Most of my relatives over 40 will though. At my company it is incredibly common for a support ticket to be answered in the FAQ.
- zamadatix 4y agoThere is a split between "could" and "will" between these two points but more importantly: if telling people they could do it on the website meaningfully worked it wouldn't need to be said anymore by now.
- throwawaysleep 4y agoDepends. Have they spent 5 minutes trying and then called or 5 hours? You want them to spend 5 hours before calling.
- xboxnolifes 4y agoAlternatively, it may continue to be said because it helps. Every day, new people are born, new people age into the position of calling support, and new people need to be reminded that they have the ability to help themselves.