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A quick practical tip: when asked what you want, tell the bot 'sales' (or anything else that brings in $$ for the business). That way you're likely to get you
by nomilk 4y ago
A quick practical tip: when asked what you want, tell the bot 'sales' (or anything else that brings in $$ for the business).
That way you're likely to get you access to a human or phone number. It worked for me recently contacting Apple.
- AlotOfReading 4y agoUsually sales or other cash generating areas are handled by entirely different departments. Once you get on with them, they'll simply transfer you (if they even have the correct number) and you'll end up at the back of the same queue you would otherwise have already been in.
- Grothendank 4y agoOften you can guilt trip sales into acting as your advocate to other departments of the org. "I know it's not your job, but can you please make sure the person you'll transfer me to can help, uwu? I'm just a poor helpless customer, owo!"
- nomilk 4y agoWhen I did this with Apple recently, I was speaking to a human (albeit a sales person) within 2 minutes and got told which number to call, at what time in my timezone, and even what numbers to press to get through to the right people without having to listen though all the prompts. It might have turned a 10 minute job into a 2 minute one, but I appreciate that a lot, mostly because of how much I despise wasting time and mental energy on navigating labyrinthine and sometimes ambiguous customer support channels.