Support has a very poor ROI it seems. A person calls into a bank to ask about a bank account and all profit is basically eliminated in that one interaction. On

Support has a very poor ROI it seems. A person calls into a bank to ask about a bank account and all profit is basically eliminated in that one interaction. One of my employers basically determined that clients below ~5000 ARR are not worth serving. Their issues cannot be forwarded to anything above front line support. Doesn't matter how stuck they are or what sales promised. Just skim off the cream that don't need help and dump the rest.