Getting apps or websites right for the most amount of people most of the time is an incredible UX challenge. It’s unequivocally better to have employed experts

Getting apps or websites right for the most amount of people most of the time is an incredible UX challenge. It’s unequivocally better to have employed experts with higher order tools (admin dashboards, etc) do a lot of these tasks. Larger companies can afford the challenge and actually benefit on both ends: quick customer service via digital interface and decreased pressure on their employed humans (so they start spending less on them…). But many businesses really aren’t at that scale. And you bet someone has built the SaaS platform for them that 1) insists they actually are that big and here’s the solution they need and 2) actually sucks more as time goes on and requirements are glommed onto it.