4 ms·
Phone support is a baumol cost. Rising wages for more productive forms of work both pulls away workers from working in phone support - and increases its demand
by abigail95 4y ago
Phone support is a baumol cost.
Rising wages for more productive forms of work both pulls away workers from working in phone support - and increases its demand by giving everyone else more money to spend.
I would say a high amount of increased productivity in phone support is by using cheaper labor in developing countries.
- hd95489 4y agoYeah but labor in the 3rd world hasn’t gotten significantly more expensive but somehow support dropped to 0
- kylehotchkiss 4y agoSo long as the person in the other country is capable of solving issues and can communicate clearly it doesn’t bother me. I’ve had many good experiences with American Express’ outsourced customer service. American Express seemed to have the nicer office buildings around Delhi so I presume they are recruiting really good candidates