The one thing I wish people would get over is their fear of the terminal. This isn't to suggest that they should use it, never mind embrace it, but they should

The one thing I wish people would get over is their fear of the terminal. This isn't to suggest that they should use it, never mind embrace it, but they should not have an adverse reaction when someone gives them specific insructions to type in a command then copy+paste the results while providing technical support. Such insructions tend to be much more accurate than sending people on a GUI scavenger hunt, particularly when you consider that GUIs tend to vary in time. Alas, as the article states, it is as though you are speaking a different and very intimidating language to non-technical users so the end result is nowhere near as positive as it should be.