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The document is harsh, but not mean, and not wrong. If you've ever tried helping out large numbers of people online, you'll have encountered most -if not all-
by Kim_Bruning 4y ago
The document is harsh, but not mean, and not wrong.
If you've ever tried helping out large numbers of people online, you'll have encountered most -if not all- of the described situations yourself.
ESR is definitely a bit of a personality though. Better versions of the document appreciated.
- lliamander 4y agoI think we mostly agree, except that I'm not sure how it could be improved: it's clear, to the point, and has numerous concrete examples. Criticisms of tone are more subjective, but I don't think they hold up here either. It lacks the structural characteristics of a flame or rant, nor does it portray anyone in an uncharitable light: both the perspectives and needs of those asking and answering questions are presented fairly.