I address that. Tersely refusing to answer questions that are off-topic ("Sir, this is a Wendy's") is meaningfully different than expressing unnecessary normat

I address that. Tersely refusing to answer questions that are off-topic ("Sir, this is a Wendy's") is meaningfully different than expressing unnecessary normative judgments ("Hey, you shouldn't have asked about that bad thing. You need help.") or the natural progression of them ("... and I've updated your profile so that we can better understand your troubling needs.")