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"I've dug into those issues and usually found something that was either a bad add-on, something bad I was doing, or a bad website to be the root cause." And th
by sc00ter 15y ago
"I've dug into those issues and usually found something that was either a bad add-on, something bad I was doing, or a bad website to be the root cause."
And therein lies the root-cause of Firefox's perception problem. The average user doesn't care who's fault it is - all they know is it's broken or slow, and as Firefox surfaces those issues, it must be Firefox's fault. Chrome does a better job of shielding users from perceived browser problems.
- DEinspanjer 15y agoIt is certainly the root-cause of Firefox's perception problem with users who are likely to run into these issues. My question, which I hope we will be able to answer better soon, is whether this is something that actually does happen to the average user or if it only happens to certain types of power users. Either way, we need to strive to do everything we can reasonably do to fix it, but I would be much happier to know whether I was in the outlier group of people who rarely experience problems or if the "average user" does not see those problems but we continue to talk about the problems as if they were the typical case.