I do feel it necessary to point out that IT and software engineering are largely diverged fields. Additionally enterprise and consumer IT are very different too

I do feel it necessary to point out that IT and software engineering are largely diverged fields. Additionally enterprise and consumer IT are very different too. So if random person ask how to share files your answer can't be Sharepoint or NFS server or something, and even if it was the answer you would put random web developer to set up that Sharepoint site or whatever. Similarly if I as a software engineer have trouble with my work workstation, I don't waste time to try to debug it myself, I go to our IT dept and get them to fix it.