Who is he being rude or condescending to? The `<h2>`s? He's not actually talking to anyone—he imagined up a non-technical conversation partner and he's being di

Who is he being rude or condescending to? The `<h2>`s? He's not actually talking to anyone—he imagined up a non-technical conversation partner and he's being dismissive to them as a writing device to express how sick he is of getting the same questions. I'm sure he wouldn't actually respond to someone asking for help with their printer with the single word "no." Also, normal people don't compose documents with pandoc or use the command line. That's not a secretly-disdainful observation just because it uses the word "normal." People with technical knowledge in these areas are abnormal when it comes to how we use computers. The word "normal" doesn't have inherently negative connotations—if anything, in most contexts it's seen as better to be normal. > Come down from your soap box, learn real empathy, decide you are a Normal Person yourself and get rid of your condescending attitude. This is way ruder than anything that was written in the post.