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Honestly having it in the docs would seem much more interesting. From a user perspective, I try and figure something out and then ask for help right there. Vs h
by Bedon292 4y ago
Honestly having it in the docs would seem much more interesting. From a user perspective, I try and figure something out and then ask for help right there. Vs having to go somewhere else and then publicly ask the question.
And honestly from a company perspective, as long as you are logging the interactions to see how its being used, that is all I would care about. A place where the chat bot answers everything isn't going to build an actual community. Its just going to end up a discord channel that gets muted by the user until they have another question 6 months from now. There won't be an opportunity to talk to those users anyways.