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Yep! It could be, though we had to be be very focused on the channel so we started with Slack and Discord. Personally I think there's less value in an interfac
by jasonwcfan 4y ago
Yep! It could be, though we had to be be very focused on the channel so we started with Slack and Discord.
Personally I think there's less value in an interface over the docs vs a community. Engineers might prefer faster answers from docs, but companies are going to prefer having their users in a central place where they can talk to them.
- Bedon292 4y agoHonestly having it in the docs would seem much more interesting. From a user perspective, I try and figure something out and then ask for help right there. Vs having to go somewhere else and then publicly ask the question. And honestly from a company perspective, as long as you are logging the interactions to see how its being used, that is all I would care about. A place where the chat bot answers everything isn't going to build an actual community. Its just going to end up a discord channel that gets muted by the user until they have another question 6 months from now. There won't be an opportunity to talk to those users anyways.
- louison11 4y agoI hear you. But I’ve never joined a Slack or Discord as a way of getting support for a dev product.