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I guess that it's not great to have such a request come in, but if the customer hasn't used the service at all for months, what would you actually lose by givin

I guess that it's not great to have such a request come in, but if the customer hasn't used the service at all for months, what would you actually lose by giving them a refund?

deleted 4y ago
[deleted]
arthurcolle 4y ago
Money
KyeRussell 4y ago
A chargeback isn’t just a refund. It’s a ridiculous inconvenience.
- daveoc64 4y ago
  I mean that if someone has paid you $3250, but the cost to you of supplying them with a service that they haven't used is $0, refunding them won't cost you anything. The chargeback has happened because the customer isn't satisfied with the refund policy. If the company had pre-emptively issued a refund (perhaps minus a small admin fee to cover the transaction costs), then the chargeback may have been avoided entirely. The customer may have been happy to receive $3000 back. I would have a lot more sympathy for the company if they could quantify specific costs they have incurred in providing the service.
discobean 4y ago
Who knows if they used it or not? Maybe it was setup ready to go and none of their customers used it? But if they genuinely didn't use any resources, depending on the payment processor, card charge fees are not refunded - Stripe does this.
- daveoc64 4y ago
  This is stated in the Twitter thread: https://twitter.com/PierreDeWulf/status/1636027002887995393 https://twitter.com/PierreDeWulf/status/1636027002887995393