I contracted with Karat previously, but don't have any present relationship with them or their executives. Communication is hard, and not everyone has time or

I contracted with Karat previously, but don't have any present relationship with them or their executives. Communication is hard, and not everyone has time or energy to bridge the gap, which is fair! It's just a bummer to hear that this has somehow lead to words like "awful", "real negative impact", "useless". That feels very intense to me, and I have probably responded in an intense way as well. There was no harm intended