Yeah - we think similarly to how Gong and other sales enablement products helped companies quantitatively measure and improve sales rep performance, there will

Yeah - we think similarly to how Gong and other sales enablement products helped companies quantitatively measure and improve sales rep performance, there will be a lot of value in products that help measure and improve customer service performance. With software products getting more complex (salesforce has like 100 products), companies can increasingly get just as much value from upselling their existing customers as on finding new ones.