3 ms·
It's potentially even better than the big data craze - actually using the operational data was often stuck in a vicious cycle of (nobody has yet successfully us
by wwilim 4y ago
It's potentially even better than the big data craze - actually using the operational data was often stuck in a vicious cycle of (nobody has yet successfully used the data -> data is poor quality because nobody motivates making it better), and I bet most companies have never actually completed a single feedback cycle of their data-leveraging initiatives. Hooking a chatbot up to your documentation will be comparatively easier and offer near-instant feedback
- jasonwcfan 4y agoYeah - we think similarly to how Gong and other sales enablement products helped companies quantitatively measure and improve sales rep performance, there will be a lot of value in products that help measure and improve customer service performance. With software products getting more complex (salesforce has like 100 products), companies can increasingly get just as much value from upselling their existing customers as on finding new ones.