5 ms·
I'd be freaking the fuck out too, tbh. These days you tend to get better support from the megacorps if you tweet or post on HN, it can bypass the obligatory out
by EdwardDiego 4y ago
I'd be freaking the fuck out too, tbh. These days you tend to get better support from the megacorps if you tweet or post on HN, it can bypass the obligatory outsourced support layer.
- thrdbndndn 4y agoOh I totally agree. I do wish I have such luck when posting on HN though, often ended up with zero upvotes and no replies.
- themitigating 4y agoThe stories that get helped often start with the premise that a company has destroyed the person's life/business and the company is hated by a large portion of people here. That will get the most upvotes, visibility, and sometimes a company will reach out.
- BLKNSLVR 4y agoBitcoin just ate all my cat videos! But they were backed up to Ethereum, but Ethereum might be declared a security, so they'll be gone too! At least I've also got them on XRP.
- PaulHoule 4y agoIt might be true about some other big tech companies but AMZN is exceptionally obstinate.
- onphonenow 4y agoI’ve had good support experiences at amazon actually
- PaulHoule 4y agoI have too, but when they have a bad policy they’ll defend it to death. Specifically I contacted them about a product listing that, at best, was word salad right out of Blueler’s book on schizophrenia. They told me they didn’t want to hear any complaints unless I’d bought the product. Of course, that kind of listing is endemic on AMZN, and I’d have no problem reporting several of those each time I go shopping. Actions have consequences though and AMZN is now the last place I look when shopping for things since shopping there is somewhere between visiting Mariupol and the South Bronx in the 1970s. It is a matter of time before I pay my last recurring bill of any kind to them.
- derefr 4y ago> They told me they didn’t want to hear any complaints unless I’d bought the product. You have to think about the game-theoretic equilibrium of the alternative, given the same set of bad actors involved: if you could report listings you hadn't bought, then these idiots would all just be constantly reporting their product-category brand-name competitors' listings, as non-suspicious one-off actions from different dark-web-purchased pre-aged accounts, to the point that Amazon would just have to ignore "reported listings" as a signal anyway.
- masfuerte 4y agoOr Amazon could pay someone to review reported listings. This kind of DoS only works if the system fails to distinguish good listings from bad.
- throwaway173738 4y agoYeah I usually have bad experiences calling Amazon and have stopped buying anything from them, preferring wither other online stores or driving to a physical store depending. The CSRs usually don’t speak english well enough to respond to anything other than the issues the app also lists. One CSR insisted I send back an item that fell out of the package in the delivery driver’s car.
- rchaud 4y agoMaybe, but somehow I don't see them rushing in to spare the blushes of the Amazon Photos product team. Now if this were an S3 cloud bucket.....