Lots of reminders to make backups and alternatives offered, but I think it's fair to expect something from Amazon here since Photos, being a Prime benefit, is a

Lots of reminders to make backups and alternatives offered, but I think it's fair to expect something from Amazon here since Photos, being a Prime benefit, is a paid service, which should come with a reasonable expectation of stability. It's a shame Amazon doesn't have an easier way to find formal support.