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I agree, the protections is meaningful for small/medium vendors of physical goods. The problem is the balance of power shifts when you have oligopolistic "plat
by paulmd 4y ago
I agree, the protections is meaningful for small/medium vendors of physical goods. The problem is the balance of power shifts when you have oligopolistic "platform" vendors where the stake of the user is not just that one transaction but the sum of all previous transactions, and that is something that is really only possible in digital transactions. Wal-Mart cannot come into my house and take back the lamps off my table and the food off my shelves. Effectively, Steam and Amazon and Apple can do that - because, as others note, it's not a purchase, it's a revocable license and the ToS includes a "whenever we want" clause.
Requiring that all licenses be refunded at the face value in the event of cancellation would be one relatively equitable outcome. Or you can simply prohibit revocation - refuse to allow companies to ever invoke those terms except after a legal proceeding or similar oddball circumstances.
There is a similar effect around provision of services really. Once you reach the oligopolistic level of market consolidation (and there are services like Steam or Google where that's practically inevitable) then different rules really ought to apply. Which is a problem in a lot of areas, not just revocable licenses.