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The lack of any other viable means of customer support seems to be the issue. The only way to manage these problems is the use of the app, and these companies
by akira2501 4y ago
The lack of any other viable means of customer support seems to be the issue. The only way to manage these problems is the use of the app, and these companies can definitely make usage of the app and the ability to hail a ride separate. Or they can provide better customer service, or an alternative mechanism for people to resolve any ongoing issues they've created.