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Can you help me make sure I follow this right. You do a charge back in cases where you can't reach an agreeable resolution with the company, right. Presumably

Can you help me make sure I follow this right. You do a charge back in cases where you can't reach an agreeable resolution with the company, right. Presumably that's the end of the relationship - you claw your money back via the CC and say good bye to the company. What's the argument for being able to charge back but then wanting to (and the company being forced to, as I think you are suggesting) doing business with each other? I suspect I am missing something.

akira2501 4y ago
The lack of any other viable means of customer support seems to be the issue. The only way to manage these problems is the use of the app, and these companies can definitely make usage of the app and the ability to hail a ride separate. Or they can provide better customer service, or an alternative mechanism for people to resolve any ongoing issues they've created.