A few years ago before moving into a new apartment, I needed to purchase renter's insurance per the terms of the lease. After filling out the info online with t

A few years ago before moving into a new apartment, I needed to purchase renter's insurance per the terms of the lease. After filling out the info online with the company, I got a call a few hours later asking to finalize the details, and right before I was about to give them my payment info, I suddenly realized that giving payment info to someone who called me instead of looking up the number myself and calling them is exactly what we're told not to do, so I apologized and asked if it was all right for me to call them back. The person I was talking to said that was totally fine and gave their name and said I could ask for them, so after hanging up, I got the official number and called it. The person I talked to was able to verify that I was in fact talking to someone legit before, but they refused to transfer me to them and instead insisted on completing the transactions themself (presumably for the commission). From what I can tell, the way the reps for this company were paid incentivizes them to call people directly to try to get the sale for themself and by extension _punishes_ them for allowing the customer to take the safe next step of hanging up to look up the number and call back directly.