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It's not necessarily an easy problem to solve because as technologies like ChatGPT get deployed they will be able to effectively handle more and more customer i
by tgflynn 4y ago
It's not necessarily an easy problem to solve because as technologies like ChatGPT get deployed they will be able to effectively handle more and more customer issues. So I think it's going to be a more and more rapidly changing landscape. I do think that, at least for payed services, there will need to always be a human fallback that you can get through to if the system can't resolve your issue to your satisfaction, even when 90 to 99% of requests can be handled automatically.
For companies that don't provide that I guess for now the solution is to not do business with them.