Yeah, it seems super weird this Alex guy didn't just send them some kind of brochure or information of "These are all the services Chase offers to businesses, g

Yeah, it seems super weird this Alex guy didn't just send them some kind of brochure or information of "These are all the services Chase offers to businesses, give us a call". Also, the implication that the Alex guy was fired or something because a customer decided to switch banks seems to only indicate that Chase has a toxic internal culture. Customers switching banks is not unheard of...