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How could have Chase earned their business better when the person on the account says everything is fine and gets off the phone as fast as possible? I'm pretty

How could have Chase earned their business better when the person on the account says everything is fine and gets off the phone as fast as possible? I'm pretty sure more phone calls would have soured things. If the author was saying that chase then turned them down for a loan or something, sure that would be comparable.

lmm 4y ago
Give better information by email, something that doesn't interrupt me and make me deal with it right now? Other than that, it's not clear from this story why they chose Silicon Valley Bank - it sounds like this VP of Finance is the person who could explain what (if anything) they did better than Chase.
- manigandham 4y ago
  Most people (especially here) would find those emails to be spam and never read them. Is that seriously your suggestion?
  - lmm 4y ago
    Spammy emails are somewhat annoying, but they're 10x better than spammy phone calls. Any company that wants me to do things over the phone will drop right to the bottom of my list, especially if they want to do it by them calling me rather than me calling them.
re-thc 4y ago
Maybe offer assistance or discounts or anything else? The usual emails of credit cards, better interest on savings (money sat in the account for nothing) or others if it didn't happen? At least from the recount there was no mention of e.g. we realised you're a big customer and we have some special packages for you. Services like AWS would immediate assign an account manager, want to know you more and offer training, assistance and all sorts of things and not just when you make a transfer.
underdeserver 4y ago
Instead of asking if everything was okay, and could they do something for them, Alex should have said something like: "Hi, are you actually a startup? Because with a regular business account you're missing out on a lot of money. I would very much like to schedule a few minutes with your CFO and talk over what could be done." Maybe he bites maybe he doesn't, but he's no longer so naïve.
jbverschoor 4y ago
By having an actual conversation with open questions? Showing interest in your client?

lmm 4y ago

Give better information by email, something that doesn't interrupt me and make me deal with it right now? Other than that, it's not clear from this story why they chose Silicon Valley Bank - it sounds like this VP of Finance is the person who could explain what (if anything) they did better than Chase.

manigandham 4y ago
Most people (especially here) would find those emails to be spam and never read them. Is that seriously your suggestion?
- lmm 4y ago
  Spammy emails are somewhat annoying, but they're 10x better than spammy phone calls. Any company that wants me to do things over the phone will drop right to the bottom of my list, especially if they want to do it by them calling me rather than me calling them.

re-thc 4y ago

Maybe offer assistance or discounts or anything else? The usual emails of credit cards, better interest on savings (money sat in the account for nothing) or others if it didn't happen? At least from the recount there was no mention of e.g. we realised you're a big customer and we have some special packages for you. Services like AWS would immediate assign an account manager, want to know you more and offer training, assistance and all sorts of things and not just when you make a transfer.

underdeserver 4y ago

Instead of asking if everything was okay, and could they do something for them, Alex should have said something like: "Hi, are you actually a startup? Because with a regular business account you're missing out on a lot of money. I would very much like to schedule a few minutes with your CFO and talk over what could be done." Maybe he bites maybe he doesn't, but he's no longer so naïve.

jbverschoor 4y ago

By having an actual conversation with open questions? Showing interest in your client?