For several years, chatbots, which often use some form of AI, have been performing basic customer service tasks via chat interfaces, messaging, and email. It ma

For several years, chatbots, which often use some form of AI, have been performing basic customer service tasks via chat interfaces, messaging, and email. It makes sense that they eventually improve over time, especially with the GPT-N and similar tools. A lot of people prefer interacting with chatbots/AI rather than humans because they never get frustrated, have an attitude, and respond efficiently (sometimes it sucks to deal with people). Despite all the hand wringing over how AI is emerging, I believe that it will become a useful tool that consumers and enterprise customers embrace. Email is one channel that AI can communicate. It seems it might be more efficient to have a discovery protocol where they can communicate efficiently in a more peer-to-peer mode, rather than provisioning mailboxes and discovery bolted onto the side. I'm looking at what's happening from the evolution of chatbots. We're just seeing a new generation of AI tools evolving. I'm only a single perspective, but it looks like it's evolving like any other new technology. Consider the PC wars, OS wars, browser wars, phone wars, and now the AI assistive technology wars. Microsoft and Google are stepping out early and I wouldn't be surprised if more emerged.