> They've been trying to de-personalize banking since back when I got my first ATM card in 1983 or so. For personal banking, absolutely. But the property manag

> They've been trying to de-personalize banking since back when I got my first ATM card in 1983 or so. For personal banking, absolutely. But the property management business I bought, and then sold, had dedicated account managers at both banks we used, and both they (and the previous owner of my company) had an expectation of personal contact and fairly regular conversations--both because our customers also used those banks, but also just because it's the norm. This was in 2020, for reference. Business banking isn't all startups.