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I would be surprised if the 200 accounts they lost were losing them money on average. Many of the complaints seemed to be from customers who simply want peace o

I would be surprised if the 200 accounts they lost were losing them money on average. Many of the complaints seemed to be from customers who simply want peace of mind, rather than to calculate their average usage and determine subscription value. I think it’s likely that customers who were subsidizing heavy users disproportionately left. Of my two accounts, one used about 20 queries per day and the other used single digits. It’s not the price required to cover my usage which matters, it’s the price required to have peace of mind, which increased 150%.

palata 4y ago
Right, maybe that's that. But I still kind of struggle to understand the "piece of mind" argument. I don't buy the most expensive version of everything I buy just to have piece of mind. I buy what I believe makes sense, and update my beliefs when I see results. In this case I will try Kagi and see if that works for me or not. This said, I don't like the variable automatic payment idea. I hope there will be a way to fix an upper limit, and to just prepay to add money on the account.