Thanks - unfortunately (or fortunately?) I'm not sure... I've done too many long hauls to know that you just can't rely on Wifi. (I'm in New Zealand) It's gotte

Thanks - unfortunately (or fortunately?) I'm not sure... I've done too many long hauls to know that you just can't rely on Wifi. (I'm in New Zealand) It's gotten way better but murphys law... the one time you're on a plane that doesn't have wifi, is the one time stuff goes down :) I'm a bit (lot) dubious about outsourced support teams. But yeah if no joy back to the well on trying to find someone locally to support..