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I guess there's basically 3 approaches to customer service: 1. Excellent customer service, that tries to make the customer as happy as possible, within reason.
by midoridensha 4y ago
I guess there's basically 3 approaches to customer service:
1. Excellent customer service, that tries to make the customer as happy as possible, within reason.
Amazon seems to be the big example of this one.
2. Terrible customer service, that has a hostile attitude towards the customer.
I'm not sure who's a good example here. Comcast?
3. Non-existent customer service.
This approach has been made famous by Google.
- Aromasin 4y agoThere's certainly a spot between 1 and 2; one where the customer service that exists is reasonable, but horribly under-funded and under-appreciated by the business. I'd say half of all businesses fall into that bucket. I know when I call my insurance or bank that I'll mostly get things sorted, however I need to jump through 101 hoops to get to the right person via a automated service. Stop being cheap and just hire some operators to wire you through to the right people. It's not terrible per-se, just some combination of good (helpful customer service reps) and bad (automated operator).