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>listen to your users. they might have better ideas than you! So true. My products have improved greatly from listening to (some!) user feedback.

yamazakiwi 4y ago
Users that give great feedback also generally give great feedback in the future.
OJFord 4y ago
And if you're going to do it, make it easy. Many sites have missed out on my thoughtful (not to say I'm 'right', but that even if they don't want to do it it's considered and reasoned) feedback simply because the process although offered requires a login (i.e. sign-up) or because the last time I tried I got some dumb email back thanking me for my question it's not really possible but I can work around it by (x y z that I already said would be easier if w) and do get in touch if I have any more (sic) questions. If you're going to solicit feedback, just dump it in an ideas bucket, no need to reply, certainly don't funnel it through the support channel for bugs/questions.
- hermitcrab 4y ago
  I always reply to feedback. Seems only polite.
  - OJFord 4y ago
    Certainly, I've had some great even more thoughtful/in-depth replies too, it's just the ~zero effort template support-channel 'thanks for your question'/'unfortunately that's not possible today' type response - I know, that's why I gave the feedback; all it does is tell me it didn't get anywhere near the right person, which is a souring experience (and waste of my time & effort) and makes me wish there just hadn't been a feedback button to begin.
dgb23 4y ago
If you can recognize good feedback and manage expectations well. From a user’s perspective there is typically a tipping point for a thing that becomes popular enough where user feedback becomes useless, superficial, lowest common denominator crap, which doesn’t understand the value prop, the quality standards and the implications of change vs stability. I believe this type of feedback often bubbles up for similar reasons bikeshedding can become a problem, which is then perpetuating through social media. At this point one needs a filter.

yamazakiwi 4y ago

Users that give great feedback also generally give great feedback in the future.

OJFord 4y ago

And if you're going to do it, make it easy. Many sites have missed out on my thoughtful (not to say I'm 'right', but that even if they don't want to do it it's considered and reasoned) feedback simply because the process although offered requires a login (i.e. sign-up) or because the last time I tried I got some dumb email back thanking me for my question it's not really possible but I can work around it by (x y z that I already said would be easier if w) and do get in touch if I have any more (sic) questions. If you're going to solicit feedback, just dump it in an ideas bucket, no need to reply, certainly don't funnel it through the support channel for bugs/questions.

hermitcrab 4y ago
I always reply to feedback. Seems only polite.
- OJFord 4y ago
  Certainly, I've had some great even more thoughtful/in-depth replies too, it's just the ~zero effort template support-channel 'thanks for your question'/'unfortunately that's not possible today' type response - I know, that's why I gave the feedback; all it does is tell me it didn't get anywhere near the right person, which is a souring experience (and waste of my time & effort) and makes me wish there just hadn't been a feedback button to begin.

dgb23 4y ago

If you can recognize good feedback and manage expectations well. From a user’s perspective there is typically a tipping point for a thing that becomes popular enough where user feedback becomes useless, superficial, lowest common denominator crap, which doesn’t understand the value prop, the quality standards and the implications of change vs stability. I believe this type of feedback often bubbles up for similar reasons bikeshedding can become a problem, which is then perpetuating through social media. At this point one needs a filter.