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Interesting, thanks for pointing that out. So id have to get the customer to agree to authorise an amount larger than their current subscription fee so that it

Interesting, thanks for pointing that out. So id have to get the customer to agree to authorise an amount larger than their current subscription fee so that it has scope to cover upgrades and extra services - something doesn't quite feel right there, maybe I'm approaching it completely wrong.

justincormack 15y ago
It appears so from this example, where there is a usage based fee https://gocardless.com/docs/api_guide#pre-authorization https://gocardless.com/docs/api_guide#pre-authorization I can't see any guidelines about how you are recommended to approach these types of situation. In some ways pre-setting a max limit is nice for the customer if you warn them when they approach. I know people who have been billed huge amounts on AWS without really realizing. SO long as you hand hold the customer and your pricing model is simple to understand you should be able to make it work out I would think. For upgrades there is probably no reason not to get explicit agreement (presuming it is just a checkbox really, no need to give the acount details again after all), it is variable usage that is more complex I would think.
- matthewking 15y ago
  If we are able to provide some blurb on the form then it can probably be explained adequately to alleviate any of the customers concerns, on the other hand if they just see a form asking for authorisation to take an amount over their standard subscription it probably won't work. I agree that subscriptions could change if they just have to tick a box and not provide all their details again, it's just that in our case we often provide a small variable number of one off add-on services to each customer over a month which we'd ideally not have to ask them to pay for seperately. I've signed up for their beta though and sent them an email, hopeful that its workable. If they can do what we need id be a very happy man.
  - hirokitakeuchi 15y ago
    You can pass in information to display on the checkout pages. We can definitely help you with any kind of variable billing. You can come and chat with us at: https://gocardless.campfirenow.com/3ae88 https://gocardless.campfirenow.com/3ae88 [edited link]
    - matthewking 15y ago
      Thanks, sounding good so far, just need to get an account so I can test it out :) The campfire channel seems to be non public?

justincormack 15y ago

It appears so from this example, where there is a usage based fee https://gocardless.com/docs/api_guide#pre-authorization https://gocardless.com/docs/api_guide#pre-authorization I can't see any guidelines about how you are recommended to approach these types of situation. In some ways pre-setting a max limit is nice for the customer if you warn them when they approach. I know people who have been billed huge amounts on AWS without really realizing. SO long as you hand hold the customer and your pricing model is simple to understand you should be able to make it work out I would think. For upgrades there is probably no reason not to get explicit agreement (presuming it is just a checkbox really, no need to give the acount details again after all), it is variable usage that is more complex I would think.

matthewking 15y ago
If we are able to provide some blurb on the form then it can probably be explained adequately to alleviate any of the customers concerns, on the other hand if they just see a form asking for authorisation to take an amount over their standard subscription it probably won't work. I agree that subscriptions could change if they just have to tick a box and not provide all their details again, it's just that in our case we often provide a small variable number of one off add-on services to each customer over a month which we'd ideally not have to ask them to pay for seperately. I've signed up for their beta though and sent them an email, hopeful that its workable. If they can do what we need id be a very happy man.
- hirokitakeuchi 15y ago
  You can pass in information to display on the checkout pages. We can definitely help you with any kind of variable billing. You can come and chat with us at: https://gocardless.campfirenow.com/3ae88 https://gocardless.campfirenow.com/3ae88 [edited link]
  - matthewking 15y ago
    Thanks, sounding good so far, just need to get an account so I can test it out :) The campfire channel seems to be non public?