When I was looking for a new laptop in 2021, the price and availability of Framework was very good compared to other laptops with similar specifications at the

When I was looking for a new laptop in 2021, the price and availability of Framework was very good compared to other laptops with similar specifications at the higher end, like 32 GB of memory. The ability to repair and upgrade was icing-on-the-cake for me; not worth paying a big premium, but I didn't feel like I was paying a premium at all for it. Then my wife was frustrated when her three-year old laptop started having battery problems, and our attempt to replace the battery failed. The ability to repair became appealing to her, because buying a whole new laptop seemed so wasteful and inconvenient. I know we're a sample size of two, but we haven't had any issues with reliability (setting the aside the time when I beta-tested a new BIOS version, but that was my choice and I knew it was a beta-test). With that said, I do think that Framework should just double-down on serving the niche tinkerer and Linux crowd, because normal consumers have no interest in choosing and swapping out components for themselves, nor understanding what BIOS version they have and how to update or rollback.