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> 1) Google Cloud dropped us an email 10 days back that I missed out You missed a KYC e-mail and they locked your account. If you miss a "Important information

by nova22033 4y ago

> 1) Google Cloud dropped us an email 10 days back that I missed out You missed a KYC e-mail and they locked your account. If you miss a "Important information about your bank account", what do you think your bank is going to do?

albertopv 4y ago
I would try to put me in customer shoes before shutting down their business because of missing paperwork. Even a single missed payment shouldn't be enough. Assume that counterpart may e didn't mean to do wrong, it almost always works.
hectormalot 4y ago
As someone working at a bank: you’re going to get a phone call and a bunch of letters (on actual paper). It’s exceedingly unlikely a bank would suspend your account on missing one KYC e-mail and no further follow ups.
kevincox 4y ago
I agree that this was partly the OPs fault, but I think that Google did the very least. 1. Send more than one email. Three would probably be reasonable for an account shutdown action maybe at 10, 4 and 2 days. 2. Use a better subject. That subject sounds like they are giving you information. At least something like "Required Important Information about your Bank Account". But something even better would probably be like "Must Provide Information about your Bank Account to avoid Account Closure" and maybe some escalating severity in the later warnings. 3. Do they have a phone number on file? Give that a call if there is no response to the original email in 3 business days. It could even be an automated message. "Hello, this is Google Cloud. We have sent you an email about required action on your account. Please read the information in that email and act appropriately otherwise your account will be closed. Remember that all Google Cloud emails come from @google.com addresses." 4. A big banner in the Cloud Console. After 4 business days show it to all users in the account. We are talking account shutdown of a paying customer's likely production services. They should take a bit of care.

albertopv 4y ago

I would try to put me in customer shoes before shutting down their business because of missing paperwork. Even a single missed payment shouldn't be enough. Assume that counterpart may e didn't mean to do wrong, it almost always works.

hectormalot 4y ago

As someone working at a bank: you’re going to get a phone call and a bunch of letters (on actual paper). It’s exceedingly unlikely a bank would suspend your account on missing one KYC e-mail and no further follow ups.

kevincox 4y ago

I agree that this was partly the OPs fault, but I think that Google did the very least. 1. Send more than one email. Three would probably be reasonable for an account shutdown action maybe at 10, 4 and 2 days. 2. Use a better subject. That subject sounds like they are giving you information. At least something like "Required Important Information about your Bank Account". But something even better would probably be like "Must Provide Information about your Bank Account to avoid Account Closure" and maybe some escalating severity in the later warnings. 3. Do they have a phone number on file? Give that a call if there is no response to the original email in 3 business days. It could even be an automated message. "Hello, this is Google Cloud. We have sent you an email about required action on your account. Please read the information in that email and act appropriately otherwise your account will be closed. Remember that all Google Cloud emails come from @google.com addresses." 4. A big banner in the Cloud Console. After 4 business days show it to all users in the account. We are talking account shutdown of a paying customer's likely production services. They should take a bit of care.