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Reminder: if your level of interaction with a service is putting your credit card in, the service is likely to interact with you at the level of automated email
by danpalmer 4y ago
Reminder: if your level of interaction with a service is putting your credit card in, the service is likely to interact with you at the level of automated emails, and also likely to trust you as much as someone who filled out a web form.
If it's business critical, talk to a human. All the cloud providers have account managers just waiting to talk to you. If this sort of thing happens and you have an account manager, they call you!
Even better, get a contract that prevents them from cutting you off like this, or sets an SLA for getting back online. Again, all the cloud providers will offer this, even for relatively low spends.
- SomeHacker44 4y agoHow do you get such a contract at the big providers?
- re-thc 4y agoShow them the invoice of your current cloud provider. If it's a big enough number then...
- danpalmer 4y agoYou email them and say you're looking to chat about your plans for the next year. They'll set up a meeting in no time. This is the norm! Running a business on services purchased semi-anonymously is not.
- timetofly2023 4y agoI work in gcp as account manager for enterprise, you won’t believe I chase deal for as low as 2k per month, tough time, every dollar counts