4 ms·

I hate how the internet age has conditioned customers to expect less. There is no way a non-internet business would cut off a client of 4-years without actuall

I hate how the internet age has conditioned customers to expect less. There is no way a non-internet business would cut off a client of 4-years without actually talking (phone) to them.

looping__lui 4y ago
You mean like airlines, banks, insurances, utility companies etc.? If anything standards and expectations went up in a lot of areas - e.g., think one day shipping, returning stuff whenever you feel like etc.
kkielhofner 4y ago
Same with uptime. I come from a healthcare and telephony background where "five nines" (roughly five minutes and 32 seconds of cumulative downtime in a year) is actually still a thing. I'm absolutely amazed at the number of companies that just accept each region/service/control plane/networking/etc outage in the big clouds. First you wait an extended period of time for them to even acknowledge the issue (rarely even updating their status dashboard) and then you stand around powerless waiting for your business to come back online. Time and time again. Yes, multiple region deployments are encouraged (still not even five nines) but when AWS and others give you the ability to create really convoluted architectures (which they love and encourage - it's sticky) using at least a half dozen of their products (IAM, VPC, RDS, S3, etc) for the simplest solution that make it virtually impossible to deploy, debug, and maintain multi-region without a dedicated "AWS Architect" role. Downstream outages for solutions/companies building in clouds because of region or service issues demonstrate just how difficult this approach is in practice. Then you sit back and wait for the almost inevitable "where did this $50k invoice come from", "we ran through our monthly budget overnight", "Oh they don't like us anymore and are closing our account", "What's the spend going to be this month - no one knows" and other scenarios discussed in this thread. Can't figure out how to wrangle costs? Sick of the outages? Good luck getting your cloud Rube Goldberg machine migrated out (especially because by now you've hired based on cloud of choice). Depending on a variety of factors any of these scenarios can kill a company. This isn't normal. This is regressive. It is unacceptable.
_cenw 4y ago
It's all relative to how much you spend and how much other customers spend. The first rule of production on GCP is to get off credit card billing, and that has been pretty well-known for a while.

I hate how the internet age has conditioned customers to expect less. There is no way a non-internet business would cut off a client of 4-years without actually talking (phone) to them.

looping__lui 4y ago

You mean like airlines, banks, insurances, utility companies etc.? If anything standards and expectations went up in a lot of areas - e.g., think one day shipping, returning stuff whenever you feel like etc.

kkielhofner 4y ago

Same with uptime. I come from a healthcare and telephony background where "five nines" (roughly five minutes and 32 seconds of cumulative downtime in a year) is actually still a thing. I'm absolutely amazed at the number of companies that just accept each region/service/control plane/networking/etc outage in the big clouds. First you wait an extended period of time for them to even acknowledge the issue (rarely even updating their status dashboard) and then you stand around powerless waiting for your business to come back online. Time and time again. Yes, multiple region deployments are encouraged (still not even five nines) but when AWS and others give you the ability to create really convoluted architectures (which they love and encourage - it's sticky) using at least a half dozen of their products (IAM, VPC, RDS, S3, etc) for the simplest solution that make it virtually impossible to deploy, debug, and maintain multi-region without a dedicated "AWS Architect" role. Downstream outages for solutions/companies building in clouds because of region or service issues demonstrate just how difficult this approach is in practice. Then you sit back and wait for the almost inevitable "where did this $50k invoice come from", "we ran through our monthly budget overnight", "Oh they don't like us anymore and are closing our account", "What's the spend going to be this month - no one knows" and other scenarios discussed in this thread. Can't figure out how to wrangle costs? Sick of the outages? Good luck getting your cloud Rube Goldberg machine migrated out (especially because by now you've hired based on cloud of choice). Depending on a variety of factors any of these scenarios can kill a company. This isn't normal. This is regressive. It is unacceptable.

_cenw 4y ago

It's all relative to how much you spend and how much other customers spend. The first rule of production on GCP is to get off credit card billing, and that has been pretty well-known for a while.