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Hi everyone, I'm the customer in this case. Wanted to let everyone know that this sort of abrupt suspension for production apps has been a recurring issue that

Hi everyone, I'm the customer in this case. Wanted to let everyone know that this sort of abrupt suspension for production apps has been a recurring issue that has happened time and again with Google Clown Platform. Similar horror stories: https://news.ycombinator.com/item?id=32547912 https://news.ycombinator.com/item?id=32547912 https://news.ycombinator.com/item?id=33737577 https://news.ycombinator.com/item?id=33737577 ----- [Update 1] Yes I agree I have some fault for the initial suspension, but that's not the biggest issue here. The biggest issue for me is how they "react" to help a customer get things back to normal when something goes wrong. First, I had to wait for 8 hrs for their Trust and Safety team. Then it was 24-48 hrs. See https://imgur.com/a/i0OHXcI https://imgur.com/a/i0OHXcI Until now I still haven't had a resolution. And the most ridiculous part is they could still tell me "I just received an email from the Trust and Safety team and they mentioned that they have sent you a separate email." when I had replied 3 times within an hour after they requested for more details. See proof https://imgur.com/a/1ZSmGBH https://imgur.com/a/1ZSmGBH

apple4ever 4y ago
If you have any fault it's very tiny. Those type of "important" emails are too common. And no warning is ridiculous too.
philliphaydon 4y ago
[dead]
m00dy 4y ago
I rent one of dedicated machines in Hetzner. Cheap and performant.
- twawaaay 4y ago
  It is also a different product from Google Cloud or AWS.
sourcecodeplz 4y ago
> Then it was 24-48 hrs. See https://imgur.com/a/i0OHXcI https://imgur.com/a/i0OHXcI Usually I don't care much for grammatical errors, as long as the point gets across clearly. In this case I don't know why it irks me.
favaq 4y ago
Why do you use a hosting solution that you yourself call "Google Clown" ?
- siva7 4y ago
  Probably because OP didn't call it that back then
- jeffwask 4y ago
  We don't all always get a choice. We are often left with the inherited sins of our forerunners.
ashwagary 4y ago
I wonder if there is a cheap existing solution to use multiple cloud hosts at once and minimize this risk instead of moving all eggs to the AWS basket.
- ChatGTP 4y ago
  Well if you deploy to Kubernetes it standardizes thee APIs you're using to deploy with quite a lot, then you can move around easier.
  - LeBit 4y ago
    I've been trying very hard to sell that idea to my team. But no, they insist on using every product the different cloud providers offers. This, IMO, is a recipe to lock yourself to vendors and make maintenance and interoperability a nightmare. It feels like when devs felt they had to use all the gang of four design patterns.
    - vasco 4y ago
      You need to follow some engineering standard. If your engineering org is not optimising away vendor lockin, blocking someone from using tailored-feature-number-367 is unlikely to have any positive effect and you'll just make everyone move slower. If avoiding vendor lock-in is something the org cares about and is doing properly, yeah sure, enforce it, otherwise I've seen many people fighting windmills on this and bikeshedding about "not getting locked-in" when effectively many other things already lock you into that vendor.

apple4ever 4y ago

If you have any fault it's very tiny. Those type of "important" emails are too common. And no warning is ridiculous too.

philliphaydon 4y ago

[dead]

m00dy 4y ago

I rent one of dedicated machines in Hetzner. Cheap and performant.

twawaaay 4y ago
It is also a different product from Google Cloud or AWS.

sourcecodeplz 4y ago

> Then it was 24-48 hrs. See https://imgur.com/a/i0OHXcI https://imgur.com/a/i0OHXcI Usually I don't care much for grammatical errors, as long as the point gets across clearly. In this case I don't know why it irks me.

favaq 4y ago

Why do you use a hosting solution that you yourself call "Google Clown" ?

siva7 4y ago
Probably because OP didn't call it that back then
jeffwask 4y ago
We don't all always get a choice. We are often left with the inherited sins of our forerunners.

ashwagary 4y ago

I wonder if there is a cheap existing solution to use multiple cloud hosts at once and minimize this risk instead of moving all eggs to the AWS basket.

ChatGTP 4y ago
Well if you deploy to Kubernetes it standardizes thee APIs you're using to deploy with quite a lot, then you can move around easier.
- LeBit 4y ago
  I've been trying very hard to sell that idea to my team. But no, they insist on using every product the different cloud providers offers. This, IMO, is a recipe to lock yourself to vendors and make maintenance and interoperability a nightmare. It feels like when devs felt they had to use all the gang of four design patterns.
  - vasco 4y ago
    You need to follow some engineering standard. If your engineering org is not optimising away vendor lockin, blocking someone from using tailored-feature-number-367 is unlikely to have any positive effect and you'll just make everyone move slower. If avoiding vendor lock-in is something the org cares about and is doing properly, yeah sure, enforce it, otherwise I've seen many people fighting windmills on this and bikeshedding about "not getting locked-in" when effectively many other things already lock you into that vendor.