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Remember Stadia? Google doesn't give a fuck about their users or customers. I would rather trust my money with Bernie Madoff than Google. I'm a 4 yrs customer

Remember Stadia? Google doesn't give a fuck about their users or customers. I would rather trust my money with Bernie Madoff than Google. I'm a 4 yrs customer with Google Cloud and they shutdown all my servers last friday. 3 days now and they still haven't gave me a resolution. Context: https://www.onvoard.com/blog/our-production-servers-was-suspended-by-google-cloud https://www.onvoard.com/blog/our-production-servers-was-susp...

apengwin 4y ago
Bernie Madoff's dead, though.
lrem 4y ago
Huh? I thought Stadia users were treated well, with refunds on everything they bought?
- shapefrog 4y ago
  > Remember Stadia? Yeah I paid for some hardware, paid for some software, used it all for a couple of years and then they gave me all my money back. It was, as far as customer experiences go - excellent.
maccard 4y ago
I'm usually one for blaming the big company and arcane processes, but this squarely your fault. You missed emails asking for verification, and had your account suspended because of it. This will happen to you again on AWS or any other provider. Stadia was disappointing, but they refunded everyone everything they had ever spent. Short of keeping the service running for free forever I'm not sure what more they could have done.
- pirsquare 4y ago
  "You missed emails asking for verification" Did you saw the title of the email? "Important Information for your Account". It reads more like an informational email. How many important emails you've received this week? Could've been worded "[Action Required]", "Account Suspension Notice" etc. And they didn't even drop a notification when my servers were shutdown. "This will happen to you again on AWS or any other provider." Can't really agree to this. I read all the horror stories and GCloud is the only one who would suspend you for something like this. I need to be very clear, the suspension is not due to fraudulent issue. It's due to "missing some paperwork". I've been paying using the same card for the past 4 yrs. Then voila they choose to suddenly dropped you an informational email and suspend you 10 days later. How many saas apps are you using? 10, 20? Imagine if everyone pulls up something like this would you even have time to run your business? See similar horror stories below. AWS doesn't pull this shit. https://news.ycombinator.com/item?id=32547912 https://news.ycombinator.com/item?id=32547912 https://news.ycombinator.com/item?id=33737577 https://news.ycombinator.com/item?id=33737577 And lastly, when something like this happens, the minimal they could do is to get my servers back asap. But you know what? I've been trying all my means to get them to it back at least temp but nobody there gives a fuck. It's all the "none of my business" attitude between their teams. Here's one more thing that I didn't mentioned. I replied to their verification team 3 times within an hour last friday. You know what happened? Their support team told me "their verification team" already replied to ask for more details when they haven't even read my replies (done all checks on my end can 100% confirm my msg was the last one out). And they've been dead silence over 3 days already. They don't give a fuck about screwing you and don't understand or care about the criticalness of their role.
  - deleted 4y ago
    [deleted]
  - aniforprez 4y ago
    Your whole story boils down to you not properly reading an email that even says "Important Information". I don't understand how that part isn't your fault. They even tell you that your account will be suspended in the email. How do you not have a special filter to route emails from critical service providers? And I don't agree that GCP is "the only one that will suspend you for things like this". AWS can and has suspended accounts for arcane reasons though support was reasonably helpful enough I sympathise with the abysmal support though obviously. GCP has horrid support and deserve to be called out. I wouldn't recommend GCP to anyone
    - mschuster91 4y ago
      > Your whole story boils down to you not properly reading an email that even says "Important Information". Because 99% of emails labeled "Important Information for your Account" get discarded by spam filters including the one in your brain. In most cases it's nothing more than just another bad spam/CEO scam/phishing attempt. Clear communication is important - a proper subject line would be "Your GCE account #XYZ is going to be terminated unless verified until 2023/01/01".
      - aniforprez 4y ago
        Again, how is it that an email, that came from your cloud service provider, titled "Important Information Regarding Your Google Account" was ignored because of the "spam filter in your brain"? Again, this really sounds like an excuse for not reading important emails from your provider. It doesn't even seem to have been marked as spam by Gmail and is from Google Payments which should already have sent off alarm bells. I'm not saying that responding to their mail would 100% have led to your account staying on cause GCP is generally pretty shit but this part of your article is basically handing all responsibility of poorly handling important communication off to someone else I suggest once you move to AWS you filter and route all emails from these "special" senders to a separate tag that always notifies you on incoming emails so you don't miss them
- pirsquare 4y ago
  I want to add one more thing. Whether or not if it's my fault for the initial suspension isn't the main thing. The main thing is how they "react" to help a customer get things back to normal when something goes wrong. Verdict: Never ever trust Google Clown Platform with your business
  - maccard 4y ago
    Ok, so putting that aside, they haven't replied in 24 hours by time of us writing, because it's a weekend in between. Do you pay for support on Google cloud? > Verdict: Never ever trust Google Clown Platform with your business I would be more inclined to trust Google than people who make digs at their service providers publicly, to be honest.
  - djmips 4y ago
    Your next startup will be a ChatGPT administrative assistant that reads your emails and makes sure you never miss the actually important ones. And go!
ayewo 4y ago
Yikes. Inspite of leadership changes by hiring from Oracle, it’s clear GCP will be stuck in 3rd place for a while. You can’t treat long standing customers (even with a modest spend) like dirt and hope to somehow edge out Azure or AWS. Submitted your link for discussion: https://news.ycombinator.com/item?id=35133917 https://news.ycombinator.com/item?id=35133917

apengwin 4y ago

Bernie Madoff's dead, though.

lrem 4y ago

Huh? I thought Stadia users were treated well, with refunds on everything they bought?

shapefrog 4y ago
> Remember Stadia? Yeah I paid for some hardware, paid for some software, used it all for a couple of years and then they gave me all my money back. It was, as far as customer experiences go - excellent.

maccard 4y ago

I'm usually one for blaming the big company and arcane processes, but this squarely your fault. You missed emails asking for verification, and had your account suspended because of it. This will happen to you again on AWS or any other provider. Stadia was disappointing, but they refunded everyone everything they had ever spent. Short of keeping the service running for free forever I'm not sure what more they could have done.

pirsquare 4y ago
"You missed emails asking for verification" Did you saw the title of the email? "Important Information for your Account". It reads more like an informational email. How many important emails you've received this week? Could've been worded "[Action Required]", "Account Suspension Notice" etc. And they didn't even drop a notification when my servers were shutdown. "This will happen to you again on AWS or any other provider." Can't really agree to this. I read all the horror stories and GCloud is the only one who would suspend you for something like this. I need to be very clear, the suspension is not due to fraudulent issue. It's due to "missing some paperwork". I've been paying using the same card for the past 4 yrs. Then voila they choose to suddenly dropped you an informational email and suspend you 10 days later. How many saas apps are you using? 10, 20? Imagine if everyone pulls up something like this would you even have time to run your business? See similar horror stories below. AWS doesn't pull this shit. https://news.ycombinator.com/item?id=32547912 https://news.ycombinator.com/item?id=32547912 https://news.ycombinator.com/item?id=33737577 https://news.ycombinator.com/item?id=33737577 And lastly, when something like this happens, the minimal they could do is to get my servers back asap. But you know what? I've been trying all my means to get them to it back at least temp but nobody there gives a fuck. It's all the "none of my business" attitude between their teams. Here's one more thing that I didn't mentioned. I replied to their verification team 3 times within an hour last friday. You know what happened? Their support team told me "their verification team" already replied to ask for more details when they haven't even read my replies (done all checks on my end can 100% confirm my msg was the last one out). And they've been dead silence over 3 days already. They don't give a fuck about screwing you and don't understand or care about the criticalness of their role.
- deleted 4y ago
  [deleted]
- aniforprez 4y ago
  Your whole story boils down to you not properly reading an email that even says "Important Information". I don't understand how that part isn't your fault. They even tell you that your account will be suspended in the email. How do you not have a special filter to route emails from critical service providers? And I don't agree that GCP is "the only one that will suspend you for things like this". AWS can and has suspended accounts for arcane reasons though support was reasonably helpful enough I sympathise with the abysmal support though obviously. GCP has horrid support and deserve to be called out. I wouldn't recommend GCP to anyone
  - mschuster91 4y ago
    > Your whole story boils down to you not properly reading an email that even says "Important Information". Because 99% of emails labeled "Important Information for your Account" get discarded by spam filters including the one in your brain. In most cases it's nothing more than just another bad spam/CEO scam/phishing attempt. Clear communication is important - a proper subject line would be "Your GCE account #XYZ is going to be terminated unless verified until 2023/01/01".
    - aniforprez 4y ago
      Again, how is it that an email, that came from your cloud service provider, titled "Important Information Regarding Your Google Account" was ignored because of the "spam filter in your brain"? Again, this really sounds like an excuse for not reading important emails from your provider. It doesn't even seem to have been marked as spam by Gmail and is from Google Payments which should already have sent off alarm bells. I'm not saying that responding to their mail would 100% have led to your account staying on cause GCP is generally pretty shit but this part of your article is basically handing all responsibility of poorly handling important communication off to someone else I suggest once you move to AWS you filter and route all emails from these "special" senders to a separate tag that always notifies you on incoming emails so you don't miss them
pirsquare 4y ago
I want to add one more thing. Whether or not if it's my fault for the initial suspension isn't the main thing. The main thing is how they "react" to help a customer get things back to normal when something goes wrong. Verdict: Never ever trust Google Clown Platform with your business
- maccard 4y ago
  Ok, so putting that aside, they haven't replied in 24 hours by time of us writing, because it's a weekend in between. Do you pay for support on Google cloud? > Verdict: Never ever trust Google Clown Platform with your business I would be more inclined to trust Google than people who make digs at their service providers publicly, to be honest.
- djmips 4y ago
  Your next startup will be a ChatGPT administrative assistant that reads your emails and makes sure you never miss the actually important ones. And go!

ayewo 4y ago

Yikes. Inspite of leadership changes by hiring from Oracle, it’s clear GCP will be stuck in 3rd place for a while. You can’t treat long standing customers (even with a modest spend) like dirt and hope to somehow edge out Azure or AWS. Submitted your link for discussion: https://news.ycombinator.com/item?id=35133917 https://news.ycombinator.com/item?id=35133917