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Look at it this way, I've read every page on the internet (how do you think the crawler works?) If you complain about it online, I'll be there ;) In seriousne

Look at it this way, I've read every page on the internet (how do you think the crawler works?) If you complain about it online, I'll be there ;) In seriousness: I don't know. I try to be helpful about these sorts of things as a sort of pay it forward kind, where if I ever have problems with a large faceless corporation I hope someone will step in and help me out. I tried to do the same when I worked at startups (and especially there, few people know someone who works there). This is obviously inherently unscalable, but in many respects, tech support is as well. I don't know what the plans are (this seems a pretty big pain point for everyone), and I'm sure people who do know can't talk about it... I'm not sure what you want me to say. I care deeply about some of the products I work with/use (not just Google's mind you), and as much as possible I try to help out people when they're stuck. Broad policy changes are outside of my control, and I apologize for that.

marcus 18y ago
Here is a policy change for you to consider/champion. How about not blocking an entire account for an infraction in a single field. If someone did something wrong with their adwords account block their adwords not their email. And if someone sent emails you suspect are SPAM don't shutdown their blog, just disable sending emails from the account...
- dcurtis 18y ago
  Would be nice to have a warning also. "Hey, you're doing X and if you don't stop, we'll disable your account!"
  - ivank 18y ago
    Facebook does this.
  - litewulf 18y ago
    I know nothing about abuse protection, but I think they don't want to do this because it would reveal how the abuse detector worked. Imagine if everytime you changed your website, you'd get an email from Google saying "I liked this change" or "I didn't like this change" (aside from being utterly creepy), it'd make reverse engineering the whole thing trivially easy.

marcus 18y ago

Here is a policy change for you to consider/champion. How about not blocking an entire account for an infraction in a single field. If someone did something wrong with their adwords account block their adwords not their email. And if someone sent emails you suspect are SPAM don't shutdown their blog, just disable sending emails from the account...

dcurtis 18y ago
Would be nice to have a warning also. "Hey, you're doing X and if you don't stop, we'll disable your account!"
- ivank 18y ago
  Facebook does this.
- litewulf 18y ago
  I know nothing about abuse protection, but I think they don't want to do this because it would reveal how the abuse detector worked. Imagine if everytime you changed your website, you'd get an email from Google saying "I liked this change" or "I didn't like this change" (aside from being utterly creepy), it'd make reverse engineering the whole thing trivially easy.