I once bought a ~40 USD item on Etsy, and it never arrived. Contacted the seller, they said they would resend, but that didn't happen and the seller went silent

I once bought a ~40 USD item on Etsy, and it never arrived. Contacted the seller, they said they would resend, but that didn't happen and the seller went silent. Contacted customer support - never heard from them. Lesson learned: Can't used Etsy except when you have perfect trust in the seller. PS - This is the absolute opposite experience than what I've had on, say, AliExpress - where disputes may not always get settled in your favor, but they are settled in an orderly and timely manner.