It is frustrating. Especially since their support chat system does not give you the ability to view old chats. When I was having an issue with my powerwall, I

It is frustrating. Especially since their support chat system does not give you the ability to view old chats. When I was having an issue with my powerwall, I had to explain my story to 3 support agents, including "what the last person told me" which was met with doubt and incredulity and increasing belligerent insistence by each new support agent, until finally my a*holeness earned me the right to talk with a support boss who was able to confirm what the first agent had told me, which was that my software glitch necessitated the complete replacement of my powerwall under warranty (THAT process was seamless though in their defense)