Repeating what was said is called a backbrief and it's useful to make sure the communication is understood sometimes. It's used as a rule in some very sensitive

Repeating what was said is called a backbrief and it's useful to make sure the communication is understood sometimes. It's used as a rule in some very sensitive areas, like military command. Perhaps some manager at HP "addressed" their customer support misunderstanding users by instituting a rule like this.