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Am I the only one more shocked and outraged that Tesla's corporate email is bouncing mail saying it's full? Certainly people shouldn't ever be able to get into

Am I the only one more shocked and outraged that Tesla's corporate email is bouncing mail saying it's full? Certainly people shouldn't ever be able to get into somebody else's car, but it's the kind of bug that I can see happening. Your customer being unable to report it as your email is full is ridiculous. Luckily they can bring the issue up with the dealership...

smilespray 4y ago
Perhaps somebody stopped paying the server bills?
zamnos 4y ago
they haven't had a PR department since 2020
- boomboomsubban 4y ago
  That wouldn't forgive bouncing emails as the account was full. At a bare minimum, it should say the email isn't in use, but it doesn't make sense that a bug report like email would even go to PR.
elif 4y ago
It is frustrating. Especially since their support chat system does not give you the ability to view old chats. When I was having an issue with my powerwall, I had to explain my story to 3 support agents, including "what the last person told me" which was met with doubt and incredulity and increasing belligerent insistence by each new support agent, until finally my a*holeness earned me the right to talk with a support boss who was able to confirm what the first agent had told me, which was that my software glitch necessitated the complete replacement of my powerwall under warranty (THAT process was seamless though in their defense)
squarefoot 4y ago
> Am I the only one more shocked and outraged that Tesla's corporate email is bouncing mail saying it's full? It would be hilarious if this happened because they sacked some admins who were also working at Twitter. Another possibility: they implemented some sort of whitelist of known addresses at mail server level, so that some selected people can write to that address, while mails by others are bounced. However, a full mailbox doesn't make them look that professional, so I'm not sure about that.

smilespray 4y ago

Perhaps somebody stopped paying the server bills?

zamnos 4y ago

they haven't had a PR department since 2020

boomboomsubban 4y ago
That wouldn't forgive bouncing emails as the account was full. At a bare minimum, it should say the email isn't in use, but it doesn't make sense that a bug report like email would even go to PR.

elif 4y ago

It is frustrating. Especially since their support chat system does not give you the ability to view old chats. When I was having an issue with my powerwall, I had to explain my story to 3 support agents, including "what the last person told me" which was met with doubt and incredulity and increasing belligerent insistence by each new support agent, until finally my a*holeness earned me the right to talk with a support boss who was able to confirm what the first agent had told me, which was that my software glitch necessitated the complete replacement of my powerwall under warranty (THAT process was seamless though in their defense)

squarefoot 4y ago

> Am I the only one more shocked and outraged that Tesla's corporate email is bouncing mail saying it's full? It would be hilarious if this happened because they sacked some admins who were also working at Twitter. Another possibility: they implemented some sort of whitelist of known addresses at mail server level, so that some selected people can write to that address, while mails by others are bounced. However, a full mailbox doesn't make them look that professional, so I'm not sure about that.