5 ms·

It's pretty amazing how utterly terrible Google's customer service can be.

• SwellJoe 18y ago
  They try. A friend of mine is on the GMail team...they do, in fact, very frequently go above and beyond the call of duty, given that it's a free service. And, people who pay for it do get more attention (probably more attention than $50/yr warrants in many cases).
  • xiaoma 18y ago
    It's free in the sense that any other ad-driven media is. Don't forget that Google is making massive amounts of cash from Gmail, though.
    • mattmaroon 18y ago
      Are they? From free users? I've read that it doesn't monetize very well.