I think that we're taking the concept of "average" too literally. Picture two lines: average worker competency and need/requirement for the company to be compet

I think that we're taking the concept of "average" too literally. Picture two lines: average worker competency and need/requirement for the company to be competitive. The author states that historically those two lines have been so close as to be equivalent in management's eyes. Now the second line has moved up. So according to this definition, the average line is no longer acceptable. As a result we need to move it up to realign with the need line. Under this definition the author is not as problematic as before.