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Great analogy with the calling a restaurant! Lets say instead of telling you to hold while they get a person with a french accent on the phone, they only pay p
by FireInsight 4y ago
Great analogy with the calling a restaurant!
Lets say instead of telling you to hold while they get a person with a french accent on the phone, they only pay people with french accents to answer the phone. There are a little less people with french accents working at the restaurant, but still enough to get the phone answered with only a slight delay compared to a more traditional restaurant phone line. There's also a special 'no fuss' mode on your phone, where you can just chat with the phones default voice assistant. There's no waiting time, and the voice assistant fetches the correct data from the restaurants website and presents it conversationally.
Of course, if all of the people with french accents called in sick for work, the phone might end up unanswered. The problem should be able to be fixed, though, by having some sort of fallback mechanism to people with italian accents.