After provider mistakes multiple months in a row, and contacting a useless support team, I was eventually able to get to an operations person who knew how to do

After provider mistakes multiple months in a row, and contacting a useless support team, I was eventually able to get to an operations person who knew how to do customer service and sorted the issues out. Thankfully I was able to establish a relationship directly with the new provider before all the pharmacies called shenanigans. (Like it seems many other legit patients did - a failure mode of any two sided marketplace) It's a shame because there is an opportunity to help people by disrupting the traditional healthcare companies. The local large conglomerate Psych department is stuck in the 90s and can't understand why you would want to use medication on the weekends (surely ADHD only matters if it's affecting your ability to work for the man?!) And most independent practices are completely saturated with patients already (assuming they even take your insurance).