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There was not another team fixing the bugs. I understood her original team to be some kind of SWAT team that works across the org to triage and pin root cause o
by jeremyjh 4y ago
There was not another team fixing the bugs. I understood her original team to be some kind of SWAT team that works across the org to triage and pin root cause of high impact issues and outages. That kind of team deals with incidents, but they don’t fix software bugs. How could they possibly do that across many different teams and codebases?
- a_c 4y agoI did't mean they fix bug. They are to notify "compilation error". They are to triage and tell service team to fix it, rollback the service to a previous version, keep system up. They don't pin root cause, there is always rooter cause. The root to them is probably figuring out which service is down, which is not the root. This all come from SRE. From micro service. From practice most company ain't going to need but adopted. Which is my original intention: not sure how large the organisation is, but felt overly complex